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Why Do Invalid Account Issues Occur?

Possible Causes of Invalid Accounts:

1. Incorrect Account Number
2. Incorrect Account Name (the most common)
3. Incorrect E-Wallet or Bank

If you encounter any of the above issues, please check the following:

1. Please verify that your withdrawal account number is correct.

2. Please ensure that your Full Name Exactly Matches the name associated with your withdrawal account.

   

<aside> ⚠️ Tips: If your account name does not match, the system will be unable to successfully transfer funds to your account, resulting in a withdrawal failure.

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How to Change My Full Name?

Please contact Customer Service for assistance.

<aside> 💡 Tips: To Update Your Account Information, Please Prepare Your ID Before Contacting Customer Service

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