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Possible Reasons For a 0 Balance

Case 1: Forgot the balance was already lost in the game

Case 2: Normal exit game, Balance stuck in the game, not yet synchronized

Case 3: During the game, the game went into maintenance, and the balance was stuck, unable to return to the account

How to Resolve the Above 3 Situations?

In case 1: In case 1: Check betting records to confirm the balance should not be zero

How to Check Betting Record？ | JL168 101

In case 2: Wait for 10 minutes to see if the balance is normal. If it is still zero, please contact customer service.

In case 3: You must wait for the game maintenance to be completed for the balance to return to normal. The specific maintenance time can be found in the announcement.

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