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What to Do If Your Deposit Hasn’t Been Credited?

If your deposit hasn’t been credited, please check if the following conditions are met:

1. Have you completed all the payment processes?

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2. Is the submitted deposit amount consistent with the payment amount?

3. Is the deposit amount between ₱50 and ₱50,000?

How Long Does It Take for a Deposit to Be Credited?

In most cases, deposits can be completed within 30s

If there is an issue with the payment channel, deposits may be delayed. However, all players can rest assured that we have a professional payment maintenance team, and we will resolve any issues with the payment channels as soon as possible.

If the deposit is not processed within 5 minutes, we will compensate you with a free spin on the wheel the next day.

5-Min Guarantee for Deposits and Withdrawals | JL168

My Deposit hasn't been Received?

1. Why hasn't the deposit been credited after completion?
   1. Please check if the e-wallet and bank card are being deducted normally.
   2. There might be a delay due to certain reasons with the third-party channel. Please check for specific reasons.
   3. If it still shows unsuccessful after 10 Minutes, you can contact customer service for assistance

I have Not Received my Bonus？

The following are common reasons for not receiving your bonus:

1. Your account has not completed phone number verification

   How to Verify Phone Number | JL168 101

2. You did not select the promotion when deposit